Privacy & policies
Your information.
Handled with care.
Understand the information requested on this website and how to ask for the policies relevant to your support.
Start with only what’s needed.
The referral form asks only for your name, email address and reason for referral. The enquiry form also asks how you would prefer to be contacted and which support you are exploring. They do not ask for your NDIS number, date of birth, medical reports or plan documents.
If more information is needed later, ask the team how it should be shared and who will have access to it. Do not send sensitive documents with a basic website enquiry.
Sending an enquiry
Our forms ask for the contact details and short message needed to respond to you. If the form offers to open your email app, review the draft and send it there; preparing a draft does not submit your message. Your email provider then handles the email. When automatic delivery is configured, the form sends your message through our email delivery provider to the I Care team.
The website does not publish form details or store them in a separate enquiries database. Our team receives your message by email and uses it to respond. Only share the information needed for your enquiry; contact us to arrange a suitable way to provide sensitive documents.
Request a policy or information.
Contact the team to request current privacy, feedback, complaints, health and safety, or participant information. You can ask for information in a format that is easier for you to access.
Request our current privacy policyAsk a privacy question.
Email admin@icgservices.com.au or call 0435 825 566 to ask about personal information held by the business or raise a concern.