We listen to you
Your experiences, goals and preferences are the starting point. We make space for your questions and ideas.
About us
Care with purpose.
Support with you at the centre.
Get to know I Care Group Services, our promises to you and the principles that guide our work.
Stock photographs illustrate support settings. They do not depict I Care Group Services staff or participants.
Who we are
Local roots.
Individual possibilities.
I Care Group Services is based in Niddrie, Melbourne, supporting people with disability to take part in everyday life.
Our purpose is to help people build independence, strengthen connections and work towards their own goals. We value the knowledge people bring about their own lives, including their families, carers and chosen supporters.
We recognise that culture, communication and personal experience shape what good support looks like. We aim to create a respectful environment where people feel comfortable being themselves.
Our promises to you
It starts with
how we treat you.
Our commitments guide the conversation, the decisions and the everyday details of support.
We respect your choices
You should be involved in decisions about your support, with information you can understand.
We see the whole person
Your culture, identity, strengths and relationships are part of who you are.
We work with you
Support should respond to individual needs and help build confidence in everyday life.
We communicate clearly
We aim to explain support options and next steps in a way that works for you.
We welcome your voice
Questions, suggestions and concerns help us understand your experience and where we need to improve.
Our guiding principles
What we stand for.
What it means for you.
Five principles underpin our approach to support.
Respect
Your dignity, autonomy, culture and personal choices matter.
Connectedness
Meaningful relationships and community participation are part of a fulfilling life.
Accountability
We take responsibility for our work and listen when something needs attention.
Innovation
We stay open to practical ideas that can make support more useful to you.
Quality & professionalism
We aim for thoughtful, capable support, guided by individual needs and opportunities to improve.
Health, safety and COVID-19 information
Find visitor information, current official resources and ways to raise a concern.
Let’s take the next step
Good support starts
with a conversation.
Tell us what matters to you. We’ll take it from there, together.