Privacy Policy

Your Privacy Matters: How We Manage Your Data

What Information Do We Collect?

At I Care Group Services, we store your personal details such as your name, contact information, care plan, and health needs. Our staff may document notes during interactions with you. We also regularly update your information to ensure the accuracy of your care.

Why Is Your Data Important to Us?

We collect this information to ensure we’re providing the highest quality care tailored to your individual needs. By understanding your health and care preferences, we can continuously improve and refine our services to meet your expectations. Your data is the key to ensuring our support is always aligned with what matters most to you.

Sharing Health Information with Us

We rely on the information you provide to create a care plan designed just for you. If you choose not to share specific details, we respect that decision, as long as it doesn’t compromise your safety or that of our staff. Having accurate information helps us provide the best possible care, ensuring your health and safety are always prioritized.

How Do We Protect Your Personal Information?

Your privacy is of utmost importance to us. All personal files are securely stored, both digitally and physically, with robust security measures in place to prevent unauthorized access. Our staff are fully trained in privacy protocols and adhere to strict confidentiality practices.

We abide by relevant legislation, including:

  • Privacy and Data Protection Act 2014 (VIC)
  • Health Records Act 2001 (VIC)
  • Children, Youth and Families Act 2005 (VIC)

Your Right to Access and Update

You have the right to request access to your personal information at any time. If you believe updates are needed, simply let us know, and we’ll ensure your records are accurate and complete.

Who Else Can See Your Information?

Only the staff directly involved in your care have access to your personal information. Should you wish to share your information with another party, we require your written consent. In some cases, where your safety or the safety of others is at risk, we may need to disclose your information without consent to ensure immediate protection.

Your Privacy Online

We are committed to safeguarding your privacy on our website, complying fully with Australian privacy regulations. Your personal data will not be shared with any external organizations, either locally or internationally.

Cookies and Tracking Technologies

To optimize your browsing experience, our website employs cookies and similar technologies. These tools help us provide a seamless experience by tracking device usage without storing your personal information. Google Analytics allows us to gather insights on visitor activity, helping us enhance communication and website performance.

For questions regarding your privacy or how we use your data, reach out to us at admin@icgservices.com.au.

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Acknowledgement of Country

I Care Group Services We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today

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